For the past month, management at Carnival Cruise Lines has been in a nearly constant state of damage control.
For the past month,
management at Carnival Cruise Lines has been in a nearly constant state of
damage control.
In the past week alone, three of the cruise line's giant
floating playgrounds have experienced embarrassing malfunctions that have at
least inconvenienced, if not angered, many passengers.
Here's the latest status report: On Saturday, Carnival Elation
had to be escorted by tug because of a problem in its steering system. Since
Wednesday, Carnival Dream has experienced power interruptions at the island of
St. Maarten, stranding more than 4,000 passengers. And now, Carnival Legend is
limping home to Tampa at reduced speed because of an issue with one of its
propulsion units.
All this, of course, follows by barely a month the so-called "cruise
from hell" aboard the Carnival Triumph after an engine room fire left the
vessel adrift in the Gulf of Mexico with 4,200 passengers aboard.
Christopher Muller of Boston University's School of Hospitality
tells CNN that the latest wave of issues at Carnival appear to be a management
problem.
"They are doing something wrong with preventative
maintenance," he says. "Carnival has so many working ships that to
say the fleet is in distress is maybe a little bit broad, but clearly something
is not right."
Carnival has blamed the problems aboard the Carnival Dream,
docked in St. Maarten, on a malfunction that occurred in the ship's emergency
diesel generator during a routine safety test.
"At no time did the ship lose power, and the ship's propulsion
systems and primary power sources were not impacted," Carnival
said on its website. "However,
for a period of time last night, there were interruptions to the elevators and
restroom services. Toilets and elevators are currently working, and have been
since about 12:30 a.m."
On Friday, the cruise company announced that 12
commercial planes would take the Carnival Dream's 4,363 passengers back to
Orlando — the closest
major airport.
The Carnival Legend's problems, though at sea not in
port, appear to be more in the way of an inconvenience. One of the
ship's
two Azipods,
a directional propulsion unit, was experiencing an unspecified "technical
issue" that has
forced the ship to reduce its speed.
Even before the latest problems, questions
have been raised about
the cruise industry in general and specifically Carnival, the largest line in
the industry.
Update
at 11 a.m. ET: Carnival Lowers Earnings Forecast:
Carnival's share price is down 2.3 percent and the company says
it expects net revenue yields to be flat this year, versus an earlier forecast
that they would rise 1 percent to 2 percent, Reuters
reports.
The cruise line cites weakness in Europe and pricing promotions.
But as the news agency notes: "Carnival, which operates lines including
Holland America, Costa and its namesake line, is grappling with a series of
recent headline-grabbing mishaps involving its ships that have dented demand
for its vacations."
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